Communication Skills

You’ll gain practical skills through interactive learning modules and real-world scenarios, focusing on:

• Communication Models in Healthcare: Understand proven frameworks to ensure clear, effective exchanges with patients and colleagues.
• Active Listening: Learn techniques to build trust, uncover patient concerns, and enhance collaboration within healthcare teams.
• SBAR Framework: Master the Situation-Background-Assessment-Recommendation (SBAR) tool to streamline handovers and critical conversations.

We go beyond theory, guiding you to apply these principles directly to practice. Through structured questions, you’ll reflect on your communication style and discover strategies for improvement in diverse clinical scenarios. Whether you’re navigating your first clinical placement or seeking to enhance existing skills, this course empowers you to deliver better care through confident, culturally aware communication.

Learning Outcomes

• Understand types of communication and factors affecting communication in practice.
• An introduction to models of communication as applied to practice.
• Discussion and reflection on practice scenarios.
• Understanding what active listening is and how it can enhance practice.
• Understand the structure of SBARs as they apply to UK clinical practice.